Prism Portal - Generative AI reusable agent

NBC wanted to utilize the power of Gen AI to improve efficiency in 18 departments.

Painpoints:

1) HR fielded duplicate questions creating redundancy.

2) Legal document sharing and research was inefficient.

My role: UX Researcher

Timeframe: 4 weeks

End Users: Initially this would be for the

Legal and HR groups

My strength: I oversaw the competitive research, and accelerated production by interfacing with stakeholders removing roadblocks.

Task

  • Reduce HR employee query time by 45%

  • Increase Legal policy and documentation knowledge share by 55%

Solution

The solution was a reusable NBC-themed AI chat agent that could:

  • Generate replies to questions

  • Summarize reports

  • Research existing NBC HR & Legal content

A storyboard to ensure alignment among stakeholders.

Process

My hypothesis: using existing AI chat agent user interface patterns could enhance the speed of both design and production.

Researched 23 popular AI LLM (Large Language Model) agents to identify:

  • Common components

  • Recurrent patterns

  • User flows

  • Site map patterns

  • Personas

Observations of the researched LLMs:

  • Site maps are simple, featuring a single landing page and prompt workspace.

  • User flows are linear, initiated by a prompt (call and response).

  • Majority use a left panel and sample prompts.

Competitive research.

Screen explorations

Solution

For the MVP solution, we created a Generative AI portal that could be used by 18 business units with HR and Legal as the phase 1 users.

The HR chatbot enables self-service employee queries which reduces the burden on HR teams.

The Legal agent uses conversational querying of policies and documentation to streamline knowledge sharing and research.

Prism Portal Home solution

Handoff

I oversaw the design of a user-friendly, accessible AI experience for multiple interaction use cases and audiences, while ensuring consistency across products/platforms and adhering to best practices.

We validated our solutions based off of my competitive research and comparative analysis.

I contributed to the design documentation, which included user personas and flows, style guides, and a process guide for the design team.

Prototype showing how the users can interact with the Prism Portal agents.