The managers at the NBC Universal storage vault asked us to help them create a way to account for all of the assets in the vault.
I partnered with another UX designer to come up with the experience strategy along with the design of the iOS app. We produced all deliverables and collaborated with the client throughout the process.
We had limited access to the users; most contact was with the managers. We were on a strict schedule with 2-week sprints. One surprise was when we were told that there was an additional type of container to account for. This was just as we were presenting the last phase of development. We were able to create an additional workflow to insert into the existing one.
We defined the problem and mapped out a workflow. We worked out user journeys and situations, such as when the clerk finds an unexpected asset on the shelf, or when an asset is not where it should be. Then we delivered high fidelity wireframes and comps to the engineering team.
I realized that we had not fought for an opportunity to visit the vault and the clerks to see their current workflow. All of our information came from managers who aren't as familiar with the day to day as an actual clerk is.
On our next project we arranged for many visits with the everyday users.
DAISY Follow Assets
Daisy is NBC Universal's digital asset library. Users fulfill orders from this app by ordering and delivering them for both digital and physical assets. The Daisy desktop users wanted to be notified when an asset they were waiting for became available for them to order. Daisy users need to be able to search and choose the assets that they want to follow, to be able to view all the followed assets, as well as be notified when these assets become available, and see all of the notifications in one place.
I was in charge of mapping out what the user would need to do to in order to follow the assets. I designed the user experience wireframes and final comps to hand off to the front and back end teams.
The Follow Assets feature for Daisy is a simple way for customers to tag assets that they are waiting for. As the asset moves through different phases of availability, the system sends an email to the customer for them to take action on. This feature is being widely used today and it streamlines the process of fulfilling orders.
DAISY - Change Request Feature
DAISY is NBC Universal's content library for both digital and physical assets. The problem was that there was not a checks and balances system for when asset information was corrected by a user. The DAISY managers asked us to help them create an easy way for users to submit their changes to assets in the system, which the management team could then double-check for accuracy.
Change Request is a simple solution to a complex problem. There were many levels of authorization which needed to be accounted for. There were also records with dependencies on metadata input such as filenaming. These things would need to be flagged by the system to ensure that they were passed through the management channel in order to be checked.
I was responsible for mapping out the different scenarios which could occur, and then creating easy to understand comps for the front and backend teams. I worked closely with the Daisy managers through several iterations, and came up with a clear, elegant solution.
Taproot Project - LANI
The Taproot Foundation connects nonprofits and social change organizations with passionate, skilled volunteers who share their expertise pro bono.
LANI is a nonprofit that grants funding to neighborhoods focusing on projects in five major categories of community-based activities:
• Community consensus building
• Business district revitalization
• Development & support of community organizations
They came to Taproot to have a new website made that would allow neighborhood leaders to see what services were available, and to be able to apply for a grant online.
I was the UX/UI designer working with an art director on the site strategy and designing all the assets and deliverables. We presented each iteration to the LANI team and took in feedback for each version.
Initially we had a few bumps in the road within our own team. Taproot assembles these pro bono teams with the hopes that expectations and skill levels are aligned. We had to mutually agree to recruit a new developer who could keep up with the development schedule and new technology.
LANI now has a fully functioning and robust website which highlights all of their capabilities, past projects, and how to apply for a grant. We hope that our small contribution will make many neighborhoods happy.
DAISY - Request Cart
The Daisy users wanted to be able to collect assets quickly as they compiled their orders to be delivered. The old method was time consuming and required many steps. We provided them with this new Request Cart feature where they could select assets and hit "add to cart" on the go, as they searched.
I worked with an IA director to design and ship this feature. We discussed an initial game plan and I separately comped out many iterations of layouts with a final delivery to the front and back end engineers.
David Adjaye is a well-known architect/designer. He often collaborates with fine artists on his structures. He recently designed the National Museum of African American History and Culture in Washington D.C. A few days before the opening, he was awarded the Panerai London Design Medal during the London Design Festival.
This is a concept for marketing materials for a David Adjaye exhibit at the MOCA.
"Nothing stops a bullet like a job" - Father Gregory Boyle
"Homeboy Industries provides hope, training, and support to formerly gang-involved and previously incarcerated men and women allowing them to redirect their lives and become contributing members of our community."
Homeboy Industries asked me to make a pro bono logo for their annual 5K Run t-shirts and advertising. It was a fun project and over a thousand people attended this event.
Some fun projects that I've done that keep me out of trouble.